Human Resources

Summary

This front-line position works independently to perform administrative and financial processes that contribute to the overall smooth operations of the Student Financial Services Center area, while remaining flexible, proactive, resourceful and professional. This position positively represents the University by providing outstanding customer service when responding to the needs of students, parents, faculty and staff, and external customers. This position collaborates extensively with multiple departments across campus, including but not limited to Financial Aid, Registrars, Housing, and Transportation.

Responsibilities 

• Provide excellent customer service to a diverse population of internal and external customers.
• Meet, greet and assist all customers in a kind and courteous manner, as they arrive at the Student Financial Services Center.
• Independently manage financial processes including, but not limited to, processing payments for student loans, scholarships, tuition and rent payments, incoming student enrollment deposits, apartment deposits, student health insurance, department deposits and University accounts receivable.
• Independently analyze student accounts and communicate with students and parents regarding student billing and financial aid questions, including but limited to charges, credits and account holds.
• Provide administrative support for daily functions including, but not limited to, answering phones and directing non-routine questions; receive and process mail; receive and distribute or process fax requests, manage email accounts; compose routine correspondence; draft replies to non-routine inquiries.
• Manage the security, verification and balancing of the vault on a daily basis.
• Independently verify, reconcile and enter financial transactions, balancing the transactions and generating a remittance report for Banner entry on a daily basis.
• Independently and accurately prepare the daily electronic check deposit and bank deposit slip.
• Independently evaluate extremely sensitive and confidential documents and determine the appropriate course of action.
• Independently coordinate and track, scan and link confidential documents utilizing Perceptive Content.
• Independently organize, prioritize and manage multiple duties and determine actions needed to ensure accurate, timely and efficient completion of tasks.
• Independently resolve problems and handle projects with little or no supervision. Recognize when an issue needs to be directed to specific personnel for resolution.
• Maintain knowledge of FERPA, GLBA and PCI laws to identify and safeguard confidential information.
• Maintain knowledge of financial aid sources and satisfactory progress as it relates to financial aid and communicate general information to students and parents.
• Maintain knowledge of University policies and procedures as it relates to payment processing and effectively communicate when responding to inquiries.
• Manage the archival of billing and cashier documents
• Assist with the archival of financial aid documents
• Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
20. Apply safety-related knowledge, skills, and practices to everyday work.
• 21. Other duties as assigned.

Required Education, Certifications, Licensures

• High school diploma or equivalent.

Required Experience

• Three years experience in clerical or administrative support experience.
• Three years experience in a customer service setting
• Two years experience in cash handling, processing and recording financial transaction.
• Three years experience using personal computers and basic software packages, such as Microsoft Office Suite and Google Suite.

Desirable Education and/or Experience

• Experience using advanced features of word processing applications such as utilizing columns or tables, sorting, and mail merge.
• Experience using Banner, Perceptive Content or other imaging software.
• Experience working with student financial aid or in higher education.

Required Knowledge, Skills, and/or Abilities

• Excellent interpersonal, customer service, and written/oral communication skills.
• Demonstrated ability to work independently and effectively with frequent interruptions.
• Demonstrated knowledge of proper grammar, spelling, and punctuation.
• Demonstrated ability to explain and convey complex information.
• Demonstrated ability to take the initiative to solve problems.
• Demonstrated ability to organize and prioritize work assignments independently in a complex work environment.
• Demonstrated ability to work with accuracy and attention to detail.
• Demonstrated ability to use judgment and discretions when dealing with highly confidential information.
• Demonstrated ability to work well with others, as a member of a team.
• Demonstrated ability to learn new software and computer-based applications.
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
• Demonstrated commitment to contribute to a safe work environment.
• Demonstrated ability and commitment to engage in continuous improvement practices.

Desirable Knowledge, Skills, and/or Abilities

• Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints. 

Work Environment and/or Physical Demands

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

• Employee Safety Overview

• Anti-Harassment, Discrimination, Retaliation Training

• Annual Data Security Training 

• Annual Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

75%

FLSA Status

Non-Exempt

Appointment Term

12 months

Shift

1st Shift

Pay Rate/Salary

Contractual. External candidates will receive the minimum amount ($17.51/hr).

Title of Position Supervisor

Director of Accounts Receivable

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

UAW Posting 10/22/2024 - 10/28/2024
External applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.

Additional Information