Human Resources

Job Description Summary

The Memorial Union and Business Support Assistant Manager manages, plans, and oversees events within and associated with the Memorial Union. They are instrumental in meeting with clients to identify and plan for event needs including coordinating set-up, tear-down, technology, and catering requirements. The Assistant Manager also conducts building inspections to ensure that cleanliness and safety standards are being met while providing excellent customer service to a wide variety of customers.

Essential Duties & Responsibilities (other duties may be assigned)

1. Manage, coordinate, and oversee services, equipment, technology, catering, facilities and staffing for the execution of events and for the smooth operation of the Memorial Union.
2. Ensure that consistent, high quality customer service is provided to all students, faculty, staff, and external customers.
3. Establish a management presence in the building by regularly patrolling the facility, observing activity, and engaging with customers.
4. Consult with internal and external customers regarding event logistics.
5. Work a flexible schedule to manage building events with a priority on large and high-profile events which frequently occur during evenings and weekends.
6. Conduct daily inspections of the Memorial Union building to ensure adherence to safety standards and identify maintenance and custodial needs. Process maintenance work orders and ensure completion.
7. Partner with Facilities Management on the oversight of room set-ups, cleaning and maintenance of public spaces and overnight guest rooms.
8. Collaborate and coordinate with Catering Services on catering needs for events.
9. Oversee building security and lock-up as required. Maintain security for building keys. Assist in securing product and equipment inventories. Provide guest security when alcohol is being served.
10. Resolve complaints and facilitate problem solving and satisfaction through continual interfacing with all customers.
11. Execute event set-ups and teardowns as needed.
12. Independently respond to inquiries and provide information on Memorial Union services, activities, and campus events.
13. Apply, interpret, and enforce applicable Michigan Technological University and Memorial Union policies, procedures and guidelines.
14. Provide functional supervision over Business Support Center staff. Assist with office coverage as needed.
15. Lead efforts to develop and implement marketing initiatives to maximize utilization of Memorial Union event spaces and guest rooms.
16. Provide a daily report for the day’s activities, damages, critical incidents, facility needs, and special occurrences.
17. Conduct post-event evaluations to determine how future events could be improved.
18. Ensure customer billing of reservations, services, and equipment.
19. Assist customers in the event of an emergency and/or building evacuation.
20. Oversee the organization of storage spaces within the Memorial Union.
21. Work with vendors to obtain high-quality, cost-efficient equipment and supplies.
22. Coordinate and oversee special facilities-related projects as requested, to include minor renovations or equipment replacement.
23. Monitor utilities and implement measures to reduce usage and cost. Identify, champion, and implement sustainability initiatives.
24. Assist the General Manager in preparing and monitoring the annual operating budget for the Memorial Union.
25. Develop and document standards for training purposes.
26. Operate University vehicles in a safe manner. Maintain clean vehicles. Report mechanical problems.
27. Apply safety-related knowledge, skills, and practices to everyday work.
28. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.

Required Education, Certifications, Licensures (minimum requirements)

• Associate’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience (minimum requirements)

• One year supervisory experience.
• Event Management Experience which includes coordinating logistics and directing event staff.
• Experience being responsible for a physical facility.
• Experience in a customer service environment.
• Experience using personal computers and word processing and spreadsheet/database software.

Desirable Education and/or Experience

• Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Experience supervising bargaining unit personnel.
• Managerial experience in a hotel or conference center.
• Experience working with sound systems and audio-visual hook-ups (VCR, DVD, LCD Projectors, microphones, overhead projectors, etc.)

Required Knowledge, Skills, and/or Abilities (minimum requirements)

• Excellent interpersonal and oral/written communication skills.
• Demonstrate knowledge of event planning.
• Excellent organizational and customer service skills.
• Demonstrated ability to learn and follow instructions.
• Demonstrated ability to work with a high degree of accuracy and thoroughness.
• Demonstrated willingness and ability to work a flexible schedule including nights, weekends, and split shifts.
• Demonstrated ability to work independently and take the initiative to solve problems.
• Demonstrated ability to organize and prioritize work assignments.
• Demonstrated sound decision-making skills, maturity, discretion, and reliability.
• Demonstrated ability to quickly learn and utilize specialized software to manage reservations and customer billing.
• Possess a valid Michigan driver’s license and meet Michigan Technological University’s vehicle use requirements.
• Demonstrated willingness and ability to earn CPR certification and attend training on use of AED devices.
• Demonstrated ability to be dependable and able to handle a high level of responsibility.
• Demonstrated capability in managing and motivating staff.
• Evidence of commitment to enhancement of diversity.
• Demonstrated ability to make good decisions and represent the University well.
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
• Demonstrated ability to provide functional supervision over maintenance, custodial and student staff.
• Demonstrated commitment to contribute to a safe work environment.

Desirable Knowledge, Skills, and/or Abilities

• Working knowledge of sound systems and audio-visual hook-ups (VCR, DVD, LCD Projectors, microphones, overhead projectors, etc.)
• Demonstrated knowledge of building maintenance.

• Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints. 

Language, Mathematics and/or Reasoning Skills

Work Environment and/or Physical Demands

Must be able to lift up to 50lbs.
Must be able to stand long periods of time.

LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.


MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:
Ability to apply common sense understanding to carry out basic written or oral instructions.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

• Employee Safety Overview

• Anti-Harassment, Discrimination, Retaliation Training

• Annual Data Security Training 

• Annual Title IX Training

Required Departmental Training: 

• Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.
  
  Required University Training:
  ● Employee Safety Overview
  ● Anti-Harassment, Discrimination, Retaliation Training
  ● Annual Data Security Training
  ● Annual Title IX Training
  
  Background Check:
  Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.
  
  Other Conditions of Employment:
  The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. Visa sponsorship is unavailable at this time. This is not an E-Verified Position.

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

1.0

FLSA Status

Exempt

Appointment Term

Shift

Pay Rate/Salary

Negotiable based on Education & Experience

Title of Position Supervisor

General Manager, Memorial Union and Business Support

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

Additional Information