Human Resources

Summary

This position supports the Circulation Desk with excellent customer service, patron support, collaboration, and creative problem-solving. This position staffs our Circulation Desk and assists in performing daily/weekly Circulation tasks.

Responsibilities 

• Staff the Circulation Desk, in rotation with other staff members; responsible for weekend library building opening and closing
• Effectively and reliably work, under limited supervision, to assist patrons with Circulation services
• Respond accurately and confidently to a variety of questions about library services, policies, and procedures; or, refer questions or needs to other library staff, IT staff, and others as appropriate
• Assist patrons with a variety of technology and equipment, including basic troubleshooting and explanation of printers, scanners, and workstations
• Maintain security of confidential patron information
• Perform daily Circulation tasks such as mail sorting, cash counting, building walk-throughs, and stacks maintenance
• Manages and assesses shelf reading process, cleaning, and inventory of all physical library collections
• Functional supervision may be exercised over student assistants; serves as a member of the team that develops student assistant assignments and provides coaching and models service that adheres to the library's customer service standards
• Participate in the library's commitment to continuous service quality improvement; strongly encouraged to bring to the attention of Manager improvements in service or materials based on patron interactions
• Integrate safety practices into daily activities
• Other duties as assigned

Required Education, Certifications, Licensures

• High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience

• Two years of office/clerical experience.
• Two years of customer service experience.
• Two years experience using a computer workstation with basic software including word processing and spreadsheet applications.
• Ability to compose correspondence (e.g., e-mail messages) using correct spelling and grammar.
• Experience working in a busy, fast-paced environment.

Desirable Education and/or Experience

• Previous library work experience
• Some higher education
• Supervisory experience

Required Knowledge, Skills, and/or Abilities

• Exemplary attendance and dependability are essential
• Excellent interpersonal and customer service skills with experience working with diverse populations
• High attention to detail
• Experience working effectively and with patience while encountering frequent interruptions
• Demonstrated knowledge of proper grammar, spelling, and punctuation
• Ability to work and contribute both independently and as an integral part of a service team

Desirable Knowledge, Skills, and/or Abilities

• Ability to generate reports using basic numeric data
• Demonstrable willingness to master new software, systems, technology and skills to assist others in their use
• Demonstrable experience with software such as Microsoft Office programs and/or the Google suite (calendar, e-mail, etc.)
• Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints.

Work Environment and/or Physical Demands

Sunday: 8:30am-5:30pm; Monday - Thursday: 10:30am-4:00pm
Hours are subject to change depending on the library hours, which vary between fall, spring, and summer semesters, academic breaks, and departmental needs.
• While performing the duties of this position, the incumbent is required to use a computer workstation (and its software applications through a keyboard/mouse), telephone and a variety of equipment including scanners, photocopiers and others. They may elect to stand or sit (or a combination) but these activities constitute the majority of the work of this position during the workday.
• Frequent interruptions of questions, phone calls and electronic communications are common and the incumbent must be able to return to assigned work when the interruptions conclude.
• The noise level of the individual workspace is moderate; the noise level at the Circulation desk can be high.
• Ability to push book trucks (30 lbs.) or lift 25 lbs.
• Specific vision abilities required by this job Include close, distance, color, and peripheral vision, and the ability to adjust focus.
• Ability to tolerate dust.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

• Employee Safety Overview

• Anti-Harassment, Discrimination, Retaliation Training

• Annual Data Security Training 

• Annual Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

0.75

FLSA Status

Non-Exempt

Appointment Term

12 months

Shift

1st Shift

Pay Rate/Salary

Contractual. External candidates will receive the minimum amount ($15.91hr).

Title of Position Supervisor

Manager of Circulation Services

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

UAW Posting 08/23/2024 - 08/30/2024
External applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.

Additional Information