Human Resources

Summary

This position will assist with proctoring exams and support the needs of the Michigan Tech Testing Center, either in person or online. This position will also be expected to complete additional training allowing them to proctor for sponsored exams.

Responsibilities 

1. Effectively communicate with students and instructors regarding test expectations and schedules in person, by phone and by e-mail.
2. Assist with the administration of the testing center and coordination of scheduling exams.
3. Proctor paper/pencil, computerized, and online exams for the Michigan Tech Testing Center, distance education courses, and sponsored exams.
4. Maintain a high level of security and confidentiality within the testing center and with testing materials.
5. Ability to work with minimal supervision, and balance multiple activities in a fast-paced environment.
6. Assist with transcribing exams from paper/pencil to online.
7. Scan and score multiple choice exam bubble sheets, and report results electronically to instructors.
8. Address questionable candidate behavior to enforce academic integrity.
9. Work some evenings and/or weekends as testing needs require.
10. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
11. Apply safety-related knowledge, skills, and practices to everyday work.

Required Education, Certifications, Licensures

High school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience

● 2-year office/clerical or comparable experience
● 1-year experience using Microsoft Office Suite, Google Main, Google Docs, and Windows based computers.

Desirable Education and/or Experience

● 1-year of college.
● Experience proctoring paper/pencil and computerized exams.
● Experience with computerized testing through sponsored organizations.
● Experience working with students with accommodations or learning disabilities.
● Experience working with international students.
● Experience using scheduling software.
● Experience using bubble sheet scoring software.
● Experience with conflict resolution.

Required Knowledge, Skills, and/or Abilities

● Demonstrated ability to independently organize, prioritize, and complete multiple work assignments in a fast-paced work environment with frequent interruptions.
● Demonstrated ability to use judgment when dealing with confidential information.
● Demonstrated ability to work with accuracy and attention to detail.
● Demonstrated ability to work independently and take initiative to solve problems.
● Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
● Demonstrated ability to deal professionally with challenging customer service situations.
● Demonstrated commitment to contribute to a safe work environment.
● Excellent interpersonal, customer service, and written/oral communication skills.
● Demonstrated ability to effectively adapt to change.
● Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.

Desirable Knowledge, Skills, and/or Abilities

● Familiarity with FERPA, the ADA, and other policies regarding accommodated testing.
● Demonstrated ability to learn new computer skills.
● Proactive and creative approach to problem solving.
● Demonstrated ability to work effectively as part of a team.
● Proven ability to create and maintain positive working relationships while demonstrating a caring and proactive attitude in working with students, staff, faculty, administrators, and external agencies.
● Demonstrated ability to communicate highly complex information to students, staff and parents.

Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints. 

Work Environment and/or Physical Demands

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low to moderate.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

• Employee Safety Overview

• Anti-Harassment, Discrimination, Retaliation Training

• Annual Data Security Training 

• Annual Title IX Training

Required Departmental Training: 

• Additional training will be required in order to proctor sponsored exams.

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

.50

FLSA Status

Non-Exempt

Appointment Term

9 months

Shift

Typical scheduled hours are from 5:00pm -9:00pm Monday through Thursday and Friday from 2:00pm to 6:00pm. Some schedule flexibility could be considered.

Pay Rate/Salary

Contractual. External candidates will receive the minimum amount ($15.91/hr).

Title of Position Supervisor

Testing Center Manager

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

UAW Posting dates: 1/7/2025 - 1/13/2025
External applicants are encouraged to apply; however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.

Additional Information

Staff in this role will proctor exams administered by Pearson Vue, ETS, and Meazure. As a condition of employment, put forth by Pearson Vue and ETS, the candidate will be ineligible to take any exams sponsored by these entities during employment and up to six months after leaving employment with the Testing Center.