Human Resources

Summary

The Associate Director of Visitor Engagement is committed to creating bespoke campus visit experiences that resonate with the nation’s most exceptional students and their families. This role ensures every visitor receives a uniquely tailored introduction to the institution’s world-class academics, groundbreaking research opportunities, and vibrant campus community.
Key responsibilities include:
● Crafting personalized visit itineraries that align with the interests and aspirations of high-achieving students, highlighting specialized programs and unique campus features.
● Deliver a deeply personalized, student-centered, flexible, high-touch experience that makes every prospective student feel as if they were the most important visitor on campus that day.
● Engages with prospective students and their families to provide a warm, customized welcome and meaningful interactions with faculty, staff, and current students.
● Leading and mentoring a select team of student ambassadors to deliver inspirational, detail-rich tours and presentations.
● Collaborating with academic departments, research centers, and extracurricular programs to showcase opportunities that cater to the distinctive needs of outstanding students.
● Continuously refining the visit experience based on individual feedback to maintain the highest standards of customization and excellence.
● Empower, foster growth, and supervise visit team members.
The ideal candidate is a dynamic professional with exceptional interpersonal skills, a dedication to crafting and creating memorable experiences, and a passion for connecting outstanding students with an institution committed to their success. This individual will be incredibly organized, flexible, and provide a warm and welcoming atmosphere for visitors, and will reimagine Michigan Tech’s visit program.

Responsibilities and Essential Duties

• Reimagine and innovate the campus visit experience: this individual is responsible for stewarding the reimagination of Michigan Tech’s visit program in order to showcase the unique ethos of our university by highlighting what makes us distinctive—our culture, community, and academic excellence.
o Develop and implement a visionary approach to campus visits, integrating emerging trends, technologies, and creative strategies to provide a world-class, personalized visitor experience.
o Appropriately integrate current visit staff in vision, including supervision of Assistant Director of Campus Visit Experiences.
• Design and Oversee Personalized Campus Visit Experiences
o Develop tailored itineraries that align with the unique academic, extracurricular, and personal interests of prospective students and their families.
o Ensure all visit programs highlight the institution’s strengths in academics, research, and campus culture.
• Deliver High-Touch, Memorable Visitor Experiences
o Facilitate warm and engaging interactions between prospective students, families, faculty, staff, and current students.
o Provide VIP-level attention throughout the visit program
o Curate moments of surprise and delight
• Lead and Mentor the Student Ambassador Team
o Recruit, train, and manage a team of ambassadors to provide high-quality, detailed, and personalized campus tours and presentations.
o Foster leadership and professional growth within the ambassador program.
• Collaborate Across Campus
o Partner with academic departments, auxiliary, and extracurricular organizations to provide a holistic view of opportunities available to prospective students.
o Showcase programs and experiences that cater to the aspirations of exceptional students.
• Maintain and Elevate Quality Standards
o Gather and analyze visitor feedback to refine the campus visit program continuously.
o Introduce innovative methods and strategies to ensure visits are customized and exceed visitor expectations.
• Strategic Program Development and Execution
o Understand and appropriately organize professional staff, student staff, and on-campus stakeholders to sustain this effort in an everlasting fashion.
o Monitor trends and best practices in visitor engagement to ensure the campus visit program reflects institutional goals and the evolving needs of prospective students.
• Manage large scale and group visits including Open House, Preview Day, Husky Visit Days.
o Lead the committee based planning efforts of these large-scale recruitment initiatives.
o Continuously strive for and understand efficiencies and quality opportunities to increase yield.
o Serve as liaison between Admissions and Leading Scholar planning committee.
• Assume day-to-day admissions responsibilities
o Manage visit presentation schedule.
o Review and process applications for admission.
o Take an active role in staying current with Michigan Tech news, events, facts, figures, degree programs, and related institutional information.
• Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
• Apply safety-related knowledge, skills, and practices to everyday work.
• Other duties as assigned.

Required Education, Certifications, Licensures

● Bachelor’s degree

Required Experience

● 4 years experience in undergraduate admissions, higher education student services, customer service, sales or closely related area

Desirable Education and/or Experience

● Master’s degree in Business, Higher Education/Student Affairs or related field
● Experience in creating high touch visit experiences
● 2 years of supervisory experience

Required Knowledge, Skills, and/or Abilities

● Excellent oral communication, customer interaction, and interpersonal skills.
● Demonstrated ability to be highly self-motivated, prioritize multiple tasks in a proactive manner, meet deadlines, and display attention to detail.
● Demonstrated ability to present in front of both small and larger groups.
● Demonstrated ability to exude a friendly and warm personality to assist in making visitors feel welcome and valued.
● Demonstrated ability to develop and mentor student staff through ongoing training.
● Demonstrated ability to give dynamic and engaging presentations to small and large groups.
● Willingness to travel on a limited basis throughout the region as needed.
● Willingness to work flexible hours, including occasional nights and weekends.
● Possession of a valid driver’s license and ability to comply with Michigan Tech’s vehicle use requirements.
● Ability to use judgement when dealing with confidential information.
● Demonstrated commitment to contribute to a safe work environment.

Desirable Knowledge, Skills, and/or Abilities

● Knowledge of Michigan Tech
● Demonstrated knowledge of secondary school systems.
● Demonstrated ability to build relationships with staff, students, parents, advisors, teachers, and counselors.
● Ability to analyze data to drive recruitment strategy.
● Demonstrated success in working with persons with a wide variety of personal characteristics and viewpoints.

Work Environment and/or Physical Demands

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

• Employee Safety Overview

• Anti-Harassment, Discrimination, Retaliation Training

• Annual Data Security Training 

• Annual Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

1.0

FLSA Status

Exempt

Pay Rate/Salary

Negotiable, No less than $60,000

Title of Position Supervisor

Director of Admissions

Posting Type

Dependent on Funding