Human Resources

Summary

Daily one-on-one contact with faculty, staff, and students either in person, on the phone or email. Inform customers about parking rules & regulations. Register vehicles, issuing parking permits, assisting with concerns or questions regarding parking, permits, violations, and transportation. Dispatch Courtesy Patrol as needed. Monitor communication channel.

Responsibilities 

1.Independently utilize T2 software to ensure records for faculty/staff/ students/vendor paperwork, permits, vehicles, and citations are accurate and up to date.
2. Utilize WebFOCUS reports to ensure proper classification of Faculty/Staff for permit eligibility and type.
3. Independently review T2 reports to maximize parking lot usage.
4. Independently complete University department permit purchase transactions in T2 and create the reallocation financial form for payment.
5. Review Financial summary in T2, create a journal for the financial transactions in Banner, and update remittance report daily. Send remittance report monthly to accounting.
6. Independently research discrepancies between remittance reports submitted and bank deposits received per accounting reporting.
7. Apply updates in Banner for “holds” and/or place charges on billing accounts.
8. Create, award, and communicate waitlist information for residential and commuter students.
9. Prepare orientation packets for 1st year students accurately and timely.
10. Receive, screen, route, and/or respond to telephone calls, emails, and other correspondence.
11. Process refunds through Touchnet to customer credit/debit cards or create a check request.
12. Complete department check requests and reallocations as needed.
13. Communicate professionally with other departments regarding permits, parking, employee/student classification, and vendor parking authorization.
14. Lead the payroll deduction process – fax forms, upload forms to T2 profile, track and verify deduction fees, and place forms in appropriate binders
14. Lead the customer facing area to assist and resolve customer issues in a timely manner with a high level of professionalism.
15. Dispatch and communicate to the Courtesy Patrol team for parking issues or complaints received in the office for resolution using inner department software or a radio.
16. Supervise and train student/temporary office workers.
17. Create and maintain spreadsheets as needed for department reports.
18. Communicate with contracted shuttle providers and convey updated information to shuttle group.
19. Other duties as assigned
20. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
21. Apply safety-related knowledge, skills, and practices to everyday work.

Required Education, Certifications, Licensures

• High school diploma, or and equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience

• Four years office/clerical experience
• Four years of proven high-quality customer service experience
• Four years’ experience using personal computers including Microsoft Word and Excel

Desirable Education and/or Experience

• Familiarity and experience with Banner, WebFOCUS, Touchnet, and T2
• Experience creating forms.
• Conflict resolution with a diverse group of people

Required Knowledge, Skills, and/or Abilities

• Excellent interpersonal, customer service, oral/written communication skills.
• Demonstrated ability to organize and prioritize multiple work assignments.
• Excellent organizational and problem-solving skills.
• Demonstrated ability to effectively solve problems with little to no supervision.
• Demonstrated knowledge of proper grammar, spelling, and punctuation.
• Demonstrated ability to be flexible and adapt to changing priorities.
• Demonstrated ability to work effectively with frequent and multiple interruptions.
• Demonstrated ability to use judgment when dealing with highly confidential information.
• Demonstrated ability to interact well with other University departments.
• Demonstrated ability to work with accuracy and attention to detail.
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
• Demonstrated commitment to contribute to a safe work environment.

Desirable Knowledge, Skills, and/or Abilities

•Experience with parking and parking enforcement responsibilities
• Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints.

Work Environment and/or Physical Demands

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to moderate.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

• Employee Safety Overview

• Anti-Harassment, Discrimination, Retaliation Training

• Annual Data Security Training 

• Annual Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

1.00

FLSA Status

Non-Exempt

Appointment Term

12 months

Shift

1st Shift

Pay Rate/Salary

Contractual. External candidates will receive the minimum amount ($17.51/hr).

Title of Position Supervisor

Transportations Operations Manager

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

UAW Posting 08/27/2024 - 09/04/2024
External applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.

Additional Information